Underneath is built around one core belief: what people share in vulnerable moments deserves restraint, privacy, and respect. The platform is designed to reflect patterns — not claim authority over a person's life. That belief extends to how we handle refunds.
If you complete a session and genuinely feel the experience did not provide value, you may request a full refund. Underneath is built on trust. The goal is not to trap users into paying for an experience that did not feel meaningful or useful to them.
Contact us at hello@underneath.pro and include:
We will process your refund within 5 business days back to your original payment method.
If a session fails because of technical errors, payment problems, interrupted sessions, or platform instability, Underneath may:
Contact hello@underneath.pro and we will resolve it promptly.
This refund policy exists to create trust and fairness. However, Underneath reserves the right to decline refunds in cases of repeated abuse, manipulation attempts, fraudulent activity, or deliberate misuse of the platform.