Privacy Policy

1. Introduction

Underneath is a reflective trading psychology platform designed to help users explore behavioural patterns, emotional contradictions, and decision-making under pressure. Your privacy, emotional safety, and trust matter deeply to us.

This policy explains:

2. What Underneath Is — And Is Not

Underneath is:

Underneath is NOT:

Underneath does not replace licensed mental health professionals, financial professionals, or emergency services.

3. Session Privacy

By default, Underneath does not permanently store full session conversations. Sessions are processed in real time to generate the reflective experience. Unless explicitly stated otherwise in the future:

The goal is to create a contained and private experience.

4. Emotional Safety and Crisis Boundaries

Underneath is designed for reflective behavioural conversations related to trading psychology and decision-making. If a conversation appears to involve any of the following, Underneath may pause the methodology and encourage the user to seek support from qualified professionals or crisis services:

Crisis resources:

Underneath is not equipped to provide emergency mental health intervention.

5. What Data We Collect

When you make a payment we collect your email address and payment information. These are processed securely by Stripe, our payment provider. We never see your full card details. We retain payment records for as long as required by UK tax law.

6. Your Rights Under GDPR

As a UK resident you have the right to access, correct, or request deletion of the data we hold about you. To exercise any of these rights contact hello@underneath.pro. We will respond within 30 days.

7. Contact

For any privacy questions, data requests, or concerns contact hello@underneath.pro. We are based in the United Kingdom.